So I mentioned in another post that I was dreading moving my broadband account with France Telecom. Perhaps I’m just more used to how France works these days, or perhaps the company has got much better, but either way I’ve got internet in my new place, and it was easy.
My friend Mimi came over to help be making the initial call last week. She has perfect French (she’s French Canadian) & also works for a company called Chamonix ten80. Ten80 is a property management company here in the valley and they have a lot of clients for whom they have to sort out France Telecom business. So when they finally came across someone who could actually get the job done they begged, pleaded and bribed with a case ofChampagne the France Telecom lady to give them her personal number.
So one phone call in clear, concise French outlining exactly what was required and sure enough, the next day I got 4 or 5 calls from various people explaining to me what they were doing. Difficult to know exactly what they were telling me, but it was an opportunity to say… “Oui”, “Ca marche” & “Tres Bien” quite a lot. The final call was to say it was done. The accounts would be transferred within the week. To which I gushed my best French and wished the lovely lady (who actually liked me despite my Englishness by then) un bon weekend.
And sure enough I got a text message to let me know the process was complete and my account was active. And it was. Amazing. And very, very welcome. France is easy if you know how, but don’t expect anyone to help you learn how.
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